• 10 Heathway, Dagenham, England, RM10 9PP
  • info@splendourhealthcare.com
02080585952

Contract Implementation

Home /Contract and Complaint Procedure
  • Note: All our staff meet DBS standards.

Our Strategy To Implement The Contract

As an approved supplier, we will ensure we meet your staffing and contractual obligations by:

  • Requesting a meeting to identify your staffing needs and requirements, including induction requirements for staff.
  • Allocating a dedicated Booking/Sales and Customer Service consultant to manage all shifts received from you
  • Assigning a Complaints Officer to handle all compliments and complaints related to the performance of our support workers
  • Ensuring 24/7 availability for staffing requests

Thank you for considering Splendour Healthcare Limited as your trusted healthcare staffing partner. We look forward to working with you to meet your staffing needs and ensure the highest quality of care for your service users.

Splendour Healthcare Complaints Policy & Procedure

We have robust policies and procedures for managing and handling complaints. Clinical complaints are handled by the registered nurse manager, while non-clinical complaints are addressed by the nurse director.

(Copies of our Complaints Policy and Procedures are available upon request)