Yes, Splendour Healthcare Ltd is a CQC registered provider. We maintain strict compliance with both minimum and maximum requirements set by the Care Quality Commission (CQC). All our staff also meet the standards of the Disclosure and Barring Service (DBS).
- 10 Heathway, Dagenham, England, RM10 9PP
- info@splendourhealthcare.com
faq
frequently asked questions
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Q. Is Splendour Healthcare compliant with UK regulatory standards?
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Q. What types of staff does Splendour Healthcare supply?
We specialize in the recruitment and supply of Support Workers and Healthcare Assistants (HCAs). We currently have 50 Health Care Assistants/Support Workers who are active and cleared to work.
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Q. How does Splendour Healthcare ensure personalized support?
We adopt a person-centred care approach to ensure the best possible support. This means involving each service user in decision-making, tailoring the care plan to their specific needs, wishes, and feelings to deliver high-quality, relevant care.
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Q. What is Splendour Healthcare's philosophy on service user empowerment?
Our philosophy is to empower service users to exercise their human rights and make their own choices. We provide a safe and nurturing environment that supports them across all aspects of their life: emotionally, physically, intellectually, socially, spiritually, and mentally.
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Q. How quickly can we request staff from Splendour Healthcare?
Our agency operates a 24/7 shift rota system to handle all staffing requests. Clients can request staff at any time, including regular and out-of-hours, via telephone or email.
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Q. What is the experience level of Splendour Healthcare’s management team?
Our company was founded in January 2024 by an experienced team with 25 years of experience in both the private health sector and the NHS.
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Q. Does Splendour Healthcare have a process for handling complaints?
Yes, we have robust policies and procedures for managing and handling complaints. Clinical complaints are handled by the registered nurse manager, while non-clinical complaints are addressed by the nurse director.