This Privacy Policy explains how Splendour Healthcare Limited (Company Registration No. 14362979), located at 10 Heathway, Dagenham, Essex, England, RM10 9PP, collects, uses, and protects your personal data when you visit our website at www.splendourhealthcare.com or contact us about our services.

1. Data Controller

Splendour Healthcare Limited is the Data Controller responsible for your personal data. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following types of data from you:

• Contact & Inquiry Data: Your name, email address, phone number (collected via contact forms or direct email/phone calls).
• Technical Data: Internet Protocol (IP) address, browser type, time zone setting, and device information gathered via cookies and analytics when you use our Website.
• Service Data: Any information relating to staffing needs, care requirements, or service inquiries you provide.

3. How We Use Your Information (Legal Basis)

We use your personal data based on the following legal grounds:

• Contract: To respond to your service inquiries and take steps to enter into a contract with you (e.g., preparing a staffing proposal).
• Legitimate Interests: To improve our services, monitor website performance, and ensure our records are up-to-date.
• Legal Obligation: To comply with CQC or other regulatory requirements in the UK.

4. Data Sharing and Security

We do not sell your personal data. We only share it when necessary: (a) with trusted third-party service providers (e.g., IT support, website hosting) under strict data processing agreements, or (b) where required by law (e.g., regulatory bodies). We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

5. Your Rights Under UK GDPR

You have rights over your personal data, including the right to:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of incomplete or inaccurate data.
• Erasure: Ask us to delete your personal data (the "right to be forgotten").
• Object: Object to the processing of your data where we are relying on a legitimate interest.

To exercise any of these rights, please contact us using the details below.

6. Contact Details for Data Inquiries

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: info@splendourhealthcare.com
Phone: 02080585952
Registered Address: 10 Heathway, Dagenham, Essex, England, RM10 9PP